Frequently Asked Questions

MEMBERSHIP

  • Simple. Have you served, or are serving in the military and / or emergency services? If the answer is ‘yes’, then you qualify as a member.

    Are you an immediate family member of someone who has served or, is currently serving in the military or emergency services? If the answer is ‘yes’, then you qualify as a member.

  • Yes!

  • Yes. It does not matter whether you were deployed or not, what rank you achieved or how long you served, you are welcome to join our community.

  • Yes, you can. Join us today!

  • A person is required to be 18 years or older to join Buddy Up as a registered member.

  • We hold a number of events across the year which are family friendly. Importantly, children are the responsibility of a parent / guardian / carer at all times.

  • No. Buddy Up does not hold events that are specifically for children.

    Should you have any questions about whether a child can attend an event, please reach out to the Event Leader assigned to the event.

  • Yes, not all of our events are physical fitness events and many of our fitness events can / will take into consideration members at different stages of their fitness / wellness journey. We recommend you reach out to your local Team Leader to discuss any concerns you have.

  • We are revamping our supporter membership in 2026 which will enable you to attend Buddy Up events.

    Standby for some exciting news where you will be able to support Australia’s service people and their families.

  • Membership is for a lifetime! However, every year on your anniversary of joining you will receive an email asking you to check your details and ensure we have the correct information on file. The only way your membership ends is if you specifically request via email to no longer be a member.

  • Please visit our Sign-up page to become a member.

  • Yes.

    Apart from our physical locations across Australia, we have one National Team which virtually connects members who live outside our other Teams.

    If you are interested, simply join as a member and enroll for the next online event.

  • No. This is optional.

    We are however, always looking for great leaders to serve those who have served! If you are interested, check out the Event Leader page.

  • Yes, absolutely!

EVENT TICKETS 

  • Once you’ve purchased a ticket from Buddy Up Australia, you will receive the tickets in your order confirmation email. If you can’t find your ticket or confirmation email, log into the website and click on ‘My Tickets’ in the ‘Events’ drop down menu. Whilst you are there, why not check out all of the other exciting events on offer!

  • If you can no longer attend the event, you may cancel your tickets by logging onto the website and click on ‘My Tickets’ in the ‘Events’ drop down. Click on the ticket you wish to cancel and select ‘Cancel Ticket’. You will be asked to confirm that you wish to cancel the ticket.

    Refunds are available up to 7 days prior to the event.

    If you are eligible for a refund, monies will be returned to your credit / debit card used for purchase.

  • Yes, Buddy Up utilises a secure third-party payment platform called Stripe to accept payments from members. Buddy Up Australia does not retain any credit / debit card information.

  • Don’t get scammed! Buddy Up does not support tickets purchased via other websites or retailers, unless otherwise advertised. It is at your own risk that you trust any ticket not purchased directly through Buddy Up Australia. Tickets are non-transferable.

  • For all event and ticket-related enquiries, please contact info@buddyupaustralia.org

EVENT TYPES

  • Once you sign up to Buddy Up as a member, you will find a list of events.

  • Some Buddy Up events are free and some are subsidised by Buddy Up which means there is a member contribution. Full details will be made available on the event description and directions of how to make payment for subsidised events.

  • Physical challenges, social connections and decompression events to unwind from the impacts of service life!

  • Sweet! Please send an email to info@buddyupaustralia.org with details and your best contact. You can also fill in the ‘Contact Us’ form on the website.

  • Yes! Check out the events happening around Australia and if there is one happening in the area you’re visiting feel free to register to attend.

VOLUNTEERING 

  • Please head to our Event Leader page and follow the prompts to express your interest. You will be asked to complete some details and submit.

  • We have an ongoing Event Leader opportunity available which is advertised on our website. Occasionally we advertise additional volunteer opportunities on SEEK Volunteer such as ‘Grant Writers’.

  • An Event Leader represents Buddy Up on the ground - very important!

    They meet and greet people and are the point of contact.

    A BUA go-to at each event ensures we maintain a high level of consistency and our people enjoy a fantastic experience!

  • Event Leader who join BUA are requested to run 1 event per month only!

FUNDRAISING & DONATIONS

  • Thank you! Community fundraising is vital to enable us to grow and improve our practice.

    To ensure we maintain good governance practices, we require you to email us with your idea or opportunity– info@buddyupaustralia.org .

  • Thank you very much! Please head to our DONATE page and follow the prompts. Your donation is greatly appreciated.

  • Thank you very much! Your Team will be delighted to hear this. Once you have made your donation, please send an email to info@buddyupaustralia.org to advise them of your name, amount donated and which State you would like the donation to be allocated to.

  • We certainly are, check us out on the ACNC Register, Search for a charity | ACNC

GENERAL 

  • Great question! Please refer to our Privacy Policy

  • We are open to discussing this opportunity with you. Please send an email to info@buddyupaustralia.org and one of our HQ Team will be in touch to chat further.